3 min read
Right to Repair Is Here: How Consumer Brands Can Get Ahead in 2026
Not far from where I live in Colorado, there’s a warehouse in Longmont where people gather every month to save the broken items they refuse to...
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Ownership Experience Blog
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5 min read
Ownership Experience Best Practices
Heather Wilkerson: Jun 13, 2023, 10:31:20 AM
In our last post, we took an in-depth look atOwnership Experience(OX for short) and the many reasons why the OX has become a top priority for brands...
4 min read
What is the Ownership Experience (OX)?
Heather Wilkerson: May 29, 2023, 4:00:00 PM
To say that the term “customer experience” is ubiquitous is like saying there are quite a few stars in the galaxy. A simple Google search returns two...
2 min read
The Future of Ownership Experiences
Heather Wilkerson: Mar 21, 2023, 8:46:22 AM
Imagine your customers being able to access the product information and support they need on demand, in a matter of seconds, and engaging with your...