THE OWNERSHIP EXPERIENCE MANAGEMENT PLATFORM
Personalize every customer interaction
Powered by data and engineered for performance, Registria's Ownership Experience Management (OXM) Platform empowers durable goods brands to deliver truly personalized experiences at scale. From Onboarding new customers to ongoing sales and support, the OXM Platform seamlessly connects brands to their customers throughout the product ownership lifecycle, fostering deeper relationships and driving lasting brand loyalty.
Create limitless customer engagement opportunities
The OX Rules Engine: The core of personalization
At the core of the OX Platform is the OX Rules Engine, which uses iterative intelligence to deliver the contextual journeys customers love. Using first-party data, customer interactions, and product data, the OX Rules Engine applies sophisticated logic to recognize and guide each unique customer on personalized product ownership journeys, the moment they need them, continuously improving to ensure the best experiences possible.
Concierge: A digital guide your customers will love
The OXM Platform and OX Rules Engine work in harmony to help brands deliver personalized, on-brand experiences through Concierge, Registria’s customer-facing digital guide. With Concierge, brands can streamline customer care, provide on-demand access to product information, increase revenue with targeted offers, and even help achieve sustainability initiatives through reducing printed materials. Customers get easy and direct access to the product information and support they need, when they need it, inspiring confidence, repeat purchasing and excellent reviews.
Integrations: Seamlessly Connect to Your Existing Tech Stack
The OXM Platform is designed to seamlessly integrate with a brand’s existing tech stack, providing a flexible and scalable solution for enhancing customer experiences. The platform's open API architecture allows for easy integration with hundreds of popular applications, including Salesforce, Shopify, Zendesk, Klaviyo, and many more.
By choosing the OXM Platform, brands can:
- Accelerate time to market: Quickly deploy the platform to start delivering personalized ownership experiences.
- Leverage our expertise: Benefit from our deep knowledge of post-purchase customer journeys and best practices.
- Mitigate risks: Avoid the challenges and costs associated with building a solution in-house.
- Focus on growth: Concentrate on driving business growth while Registria handles the complexities of customer engagement and support.
With Registria’s OXM Platform working for your brand behind the scenes, you can deliver best-in-class customer experiences that are personalized, relevant, and customer-centric – the kind of experiences that result in happy, engaged, and loyal customers – with minimal disruption to your existing systems.
Global compliance:
Global ready, compliant, and secure
The OXM Platform is designed to connect brands and product owners worldwide, delivering exceptional experiences across diverse markets. Supporting over 65 locales, our platform is engineered with security at the forefront, strictly adhering to compliance requirements no matter where a brand or their customers are located.
By partnering with Registria, you can confidently expand your ownership experiences into global markets while ensuring the highest levels of data security and compliance.