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CUSTOMER ONBOARDING

Make product registration the start of a stronger customer relationship

Modern onboarding isn’t just for warranties or recalls. It’s how leading brands connect with every customer, capture first-party data and turn ownership into long-term value, across any product category.

 

TRUSTED BY 140+ PRODUCT BRANDS

SMA-Logo-DeLonghi TRAVEL-Logo-TravelPro SMA-Logo-Cuisinart TRAVEL-Logo-Samsonite HA-Logo-Panasonic CE-Logo-Belkin JV-Logo-Boba CE-Logo-OMS SMA-Logo-Moen CE-Logo-Instax TRAVEL-Logo-Shinola SMA-Logo-AllClad JV-Logo-WilliamsSonoma SMA-Logo-Conair FITNESS-Logo-iFit OUTDOOR-Logo-Thermacell JV-Logo-Rollplay OUTDOOR-Logo-Gathr CE-Logo-TCL HA-Logo-LG JV-Logo-Evenflo CE-Logo-Sony JV-Logo-BCIA HOMEPROD-Logo-HunterDouglas HOMEPROD-Logo-Weber HA-Logo-Electrolux HA-Logo-Whirlpool HOMEPROD-Logo-Hunter OUTDOOR-Logo-JohnsonOutdoors CE-Logo-FujiFilm HOMEPROD-Logo-Chamberlain HA-Logo-Bosch CE-Logo-OMS

Capture insights and 3x the engagement from day one

 

See your customers clearly

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Double your average product 
registration rates
 

Registria makes registration easy, even for products like toasters and backpacks! Our onboarding flow works across categories, doubling the industry average registration rate and driving 3× more engagement.

Turns signals into strategy

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Get data that drives
decisions
 

Know who owns your products, for how long, where they bought them and what they do next, so you can act with confidence when connecting with your customers.

Turn first-use into long-term loyalty

Send helpful content and opt-ins the moment a product is registered. Registria plugs into your existing stack to get it done.

Capture attention when it matters most

70% of customers engage with offers right after registering. Use smart rules to show accessories, services or subscriptions based on what they own.

 

Learn what your customers want and when they want it

Ask short questions during onboarding to uncover preferences, timing and product interest - with +70% response rates!

 

 

PRODUCT REGISTRATION AND BEYOND

Tailored experiences, powered by real customer data

Registria combines reliable, first-party data with AI to deliver seamless, personalized experiences at every stage of product ownership.

 

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Reach every product owner, no matter where they buy

Intuitive onboarding flows make it easy for customers to register in seconds - online, by QR or even by mail. However they register their product, you’ll capture rich data that helps you engage smarter from the start.

 

2025-30Perc-Increase

INCREASE

in identified product owners

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IREGISTERED

within 48 hours

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COMPLETE

their product registration

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OPTED-IN

for additional communication

2025-20Perc-increase-sales

DECREASE

in product returns

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INCREASE

in merchandise sales

Meet Concierge: A personalized product experience that drives loyalty

ConciergeSM is your always-on product guide that’s designed to delight customers and reduce support costs. Every experience is branded, timely and built for engagement.

 

Welcome new customers instantly.

Send personalized guides, manuals and offers right after registration. +70% of customers engage with Concierge immediately after onboarding; driving more revenue, fewer returns and higher brand loyalty.

 

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Give customers one place for everything.

Let customers manage all their products in one spot. They can access warranties, resources, add new products and more - without downloading an app.

Plus, Concierge easily integrates with your existing CRM, support tools and commerce stack.

 

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See For Yourself - Cuisinart Case Study

A classic American brand increases product registrations using Registria's best practices

Using Registia's Platform and best practices, Cuisinart increased their identified owners by 68%, transforming data into a powerful asset.

READ THE CASE STUDY

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See For Yourself - Whirlpool Case Study

Increase Owner Engagement with a Mobile Registration Experience

Whirlpool, known for innovation, partnered with Registria to boost owner engagement. PhotoregisterSM increased product registrations 50%, driving 300% revenue growth in extended warranties. Mobile registration led to personalized offers & more positive reviews, with raitings jumping from 2 to 4.5 stars. 

READ THE CASE STUDY

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See For Yourself - Shinola Case Study

Luxury Products Deserve Luxury Experiences

When Shinola first partnered with Registria in 2021, their top focus was increasing product registration rates to identify more owners and create personalized email journeys for existing customers. Check out this case study and learn how their unique implementation lead to owner identification rates doubling and post-purchase email campaigns averaging an open rate above 75%! 

READ THE CASE STUDY

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See For Yourself - Thermacell Case Study

Streamline Product Registration and Expand Engagement

Thermacell partnered with Registria to boost customer engagement. Registria's PhotoregisterSM streamlined product registration, increasing rates 7x. Opt-ins for email marketing jumped to 56%. Thermacell leveraged customer stat for personalized email offers with 17% click-through rates, driving sales and loyalty. 

READ THE CASE STUDY

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See For Yourself - iFIT Case Study

Industry Leading Fitness Brand Connects with More Customers and Grows Post-purchase Revenue Streams

iFIT is the world leader in innovation, design and distribution of connected fitness equipment and software. iFIT owns established industry leading fitness brands NordicTrack®, ProForm® and Freemotion®

READ THE CASE STUDY

Still relying on outdated product registration?

See how modern, digital-first registration drives more data, deeper loyalty, and stronger post-purchase experiences, all without adding friction.