Concierge is a smart digital guide that bridges the gap between customers and brands, making engagement fast and easy through every phase of the product ownership lifecycle.
It’s where your owners get on-demand access to product materials, personalized support, exclusive offers, and more - all directly from your brand.
Great consumer experiences and every journey matter. Whether you’re focused on growing market share or improving customer lifetime value and brand loyalty, Concierge fosters two-way engagement across the gap between brands and their product owners. Provide owners an exceptional post-purchase experience while you achieve your goals and priorities.
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FOR PRODUCT OWNERS
- • No more frustration and friction with customer service
- • Immediate accessibility to product resources
- • Personalization
- • Relevant journeys through product ownership
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FOR BRANDS
- • Higher customer lifetime value
- • Greater customer satisfaction
- • Higher brand loyalty
- • Reductions in operating costs
Take your product registration to the next level. Owners are sent along an easy, seamless onboarding journey where they provide information about themselves, the product they purchased, and their preferences. Your brand identifies more product owners and captures more valuable, verified first-party data.
Click here to learn more about Onboarding.
Provide product owners with instant access to everything they need to get the most out of their product - from video tutorials and product manuals, to FAQs, claims management, and maintenance alerts, Concierge provides a seamless way to engage with your customers and share information about the products they own.
Click here to learn more about Care journeys.
Help product owners get the most out of their new product(s) and keep their excitement high by offering personalized accessories, extended protection plans, and proactive services all through Concierge. Grow customer lifetime value, increase visibility to your eCommerce sites, offer surveys and collect reviews all through one digital-first interface.
Click here to learn more about Commerce journeys.
Use first-party data collected to understand more about your customers and activate the data throughout your organization.The Ownership Experience Management Platform makes your data available to you via API integrations so you can optimize marketing campaigns, customer support, eCommerce leads and more.
My Products, an integral part of the Concierge experience, offers product owners a comprehensive view of all their registered products from a single brand. Owners have the flexibility to add more products and gain direct entry to their dedicated Concierge for each specific product where they can access warranty information, product resources and many, more personalized journeys.
Click here to learn more about My Products.
Part of the all-in-one OXM Platform, Registria’s intelligent Rules Engine ensures product owners enjoy a streamlined ownership experience through personalized journeys, immediate fulfillment, plus outstanding service and support at each stage of the product ownership experience.
Click here to learn more about the OXM Platform.
Concierge was built to bridge the gap between product owners and the brands they love by being easy to engage with and smooth to implement.
Exceed Expectations Every Time
No two product owners have the same needs at any given time. With Concierge, your brand can meet the needs of every individual product owner through their preferred channels, exceeding expectations every time.
Bridge the Gap Between Brands and Product Owners
Concierge keeps you connected to every product owner every step of the way, creating opportunity for two-way interaction, engagement, education, and inspiration throughout the ownership lifecycle.
Reduce Costs. Sell More.
Accelerate your brand’s digital initiatives and reduce print material costs. Concierge is proven to reduce the frequency of product returns and support inquiries. Sell more and increase customer lifetime value by sending owners on relevant journeys that lead directly to your eCommerce sites.
Engage Early and Often – With Less Effort
From the unbox to the upgrade, product owners can engage with your brand whenever they need to, both day and night. Rest assured knowing that every customer is getting maximum enjoyment out of their products with benefits like access to tutorials, relevant updates, and offers with the right accessories – all direct from your brand.
Based on web, flexible everywhere
Accessible on mobile, based in web, flexible on both, Concierge provides on-demand support via the channels your customers are most comfortable with all without adding any additional complications to your implementation process.
Close the gap from physical to digital
Make it easy to connect the physical product experience to a digital experience direct from your brand. Concierge is made available to your product owners through many touch points - on product contextual QR codes, digital assets, and more - so owners can easily engage when and how they want.