Know who bought what
The OXM Platform uses the data they shared at product registration to link each product to a real, verified person, to best engage them going forward.
Spot what they need
The system collects and uses ownership signals like warranty status, product type or time of purchase, then decides what action to trigger next.
Guide the next step
The platform then decides the best experience for each customer. Support, content, registration or offers appear in Concierge or your existing systems through API integration.
RULES ENGINE
Intelligence in motion
The Rules Engine is the brain behind every personalized journey. It uses real-time logic based on millions of ownership data points to respond to what customers actually do. No more guessing, just showing up with the right message when it matters.
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Respond based on what the customer actually does
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Be proactive with offers, messages or support
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Use ownership data to make every interaction feel relevant
CONCIERGE
A digital hub customers actually use
Concierge makes it easy to deliver helpful, branded experiences from day one. It launches from a QR code or product link and guides owners through product registration, support and buying accessories. It’s flexible to configure and quick to launch.
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Cut support contact with self-serve tools
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Increase repeat purchases and reviews
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Achieve sustainability by reducing printed materials
API INTEGRATIONS
Built to fit your tech stack, not replace it
The OXM Platform connects with the tools your teams already use like Salesforce, Shopify, Zendesk, Adobe, HubSpot and Klaviyo. Open APIs keep ownership data flowing across teams, while journeys can be embedded directly into your site or app. No extra engineering needed.
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Syncs customer data across marketing, support and ops
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Connect to 100+ tools and move faster
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Saves internal dev time and unblocks go-lives
A GLOBAL SCALE & COMPLIANCE
Secure, localized infrastructure out of the box
The OXM Platform localizes data storage, formats and compliance based on where your customers are. It supports over 65 locales and meets major privacy standards like GDPR and CCPA. So you can launch globally without starting from scratch.
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Enter new markets without legal overhead
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Reduce compliance burden for your teams
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Support 65+ locales without extra setup
