2 min read
Anticipate Every Need: Achieving Proactive Product Support
Once a customer owns a product, their relationship with the brand evolves. When they have a question or run into a problem, they expect quick and...
REGISTRIA'S
Ownership Experience Blog
Customer experience
5 min read
Stronger Than Stars: How Verified Reviews Gain You More Customers
A wall of five-star reviews used to be a sign of success. Today, it’s a red flag. Shoppers ignore generic praise like “Great product!” not just...
1 min read
Make It Personal: How Brands Can Elevate Personalization with Context
This is part of our Customer Engagement Blog Series, where we will share four fundamental pillars of customer engagement framework and key strategies...
5 min read
How to Adapt to the Unstable Tariffs' Impact on Businesses
If you’re a CX or marketing leader at a product brand, you’re probably feeling the squeeze. Tariffs are climbing, inflation is sticking around and...
2 min read
Identifying Customers & Their Products: Groundwork for High Engagement
One of the biggest challenges for product brands today is simple: knowing who their customers are. This is especially true for brands that sell...
3 min read
The Secret to Brand Growth? Engaging Current Customers.
Today’s product brands are up against a lot. Between rising costs, supply chain challenges, and growing competition from both legacy and DTC brands,...
4 min read
Breaking Down Silos: A Difficult Challenge for Customer-Focused Brands
As we step into the new year, now is the perfect time for brands to evaluate how well they’re meeting customer expectations. For durable goods...
Collin Cohen Featured in Fast Company
Registria CEO Collin Cohen shares his valuable insights on how Prime Day sales success hinges on post-purchase experience in an article featured on...
3 min read
How Smart QR Codes are Personalizing Consumer Engagement
QR code scans reached 26.95 million in 2023—a 433% increase over the past two years. In what feels like an instant, QR code interactions have...
5 min read
Boost Consumer Durable Sales: The Power of Reviews & Ratings
Why Reviews are the Unsung Hero of Consumer Durable Sales Customer reviews and ratings play a pivotal role in the success of any product or service,...