5 min read
Go Green, Save Green: Digitizing the Post-Purchase Experience
What do today's conscious consumers really want? Today’s product owners have high expectations for convenience, accessibility, and on-demand...
REGISTRIA'S
Ownership Experience Blog
Customer experience (2)
8 min read
Building a CX Tech Stack for Durable Goods Brands
What should you include in a CX Tech Stack? In today's competitive landscape, brands are bombarded with a vast array of technology solutions that...
Registria and Shinola's Success Story Featured on Marketing Sherpa
Dive into our exploration of how Shinola doubled product registrations and achieved a staggering 78% email open rate. The Marketing Sherpa article...
5 min read
From Siloed to Seamless: Optimizing a Durable Goods Tech Stack
How to Build (or Re-Build) a CX Tech Stack for Greater Customer Experience When it comes to delivering an exceptional customer experience (CX), the...
5 min read
Ownership Experience Best Practices
In our last post, we took an in-depth look atOwnership Experience(OX for short) and the many reasons why the OX has become a top priority for brands...
4 min read
What is the Ownership Experience (OX)?
To say that the term “customer experience” is ubiquitous is like saying there are quite a few stars in the galaxy. A simple Google search returns two...
2 min read
The Future of Ownership Experiences
Imagine your customers being able to access the product information and support they need on demand, in a matter of seconds, and engaging with your...
1 min read
The Importance of First Party Data From Product Registrations
If you wanted to know what it’s like to downhill ski or scuba dive, you could watch a film, read a book, or ask a friend. However, it’s unlikely that...
2 min read
The Rise of the Ownership Experience (OX)
Denver, CO – It’s the “age of the customer” and consumers are reshaping how business is done. Buyers are more demanding and more informed than ever....
5 min read
Michael Trapani discusses the importance of the customer journey
A growing number of brands are using customer journey maps to improve the customer experience, both before and after a sale. Mapping is used to...