August 26, 2018
Job Type


The Project Manager (PM) will be responsible for the project management for a set of assigned clients. The PM will lead the execution of client deliverables and have strong project management skills with a SaaS, digital marketing or CRM background. He/she will also oversee marketing programs - including but not limited to, email campaigns, web pages, landing pages, support sites, and promotions - to maximize client business and marketing objectives.

Essential Duties

  • Ability to gather and document client business requirements and translate into technical specifications.
  • Works directly with the creative team, development team and account team to ensure that each project is on strategy, on time and within budget.
  • Develop comprehensive project plans to be shared with clients and staff members.
  • Set deadlines and drive projects to completion both internally and with the client.
  • Manage relationships with the client and stakeholders.
  • Perform risk management to minimize project risks.
  • Report and escalate to management as needed.
  • Strong understanding of performance metrics, KPIs and able to provide recommendations for program enhancements.
  • Develop post project success reports and gap analysis.
  • Perform other duties as assigned. 

Required Knowledge/Skills/Attributes

  • Knowledge of Email Service Providers (IBM Marketing Cloud), CRM (Campaign) systems, and APIs.
  • Strong problem solving and analytical/technical skills.
  • Experience with process improvement and inventory control.
  • Ability to manage multiple tasks and projects, set priorities and deliver results.
  • Ability to perform under pressure and meet deadlines.
  • Exemplary communication skills (persuasive written, compelling oral).
  • Flexible and resourceful.
  • Strong knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.


Bachelor’s degree (or equivalent combination of education and experience required)


  • 3+ years’ experience in project management.
  • Experience with SaaS products.
  • Knowledge with project management software and time management tools.
  • Familiarity with Jira and the Agile process.
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