Registria

For our business, customer and product registration is important and traceability of the customer’s product configuration and their serial number is key, as part of our ISO9000 requirements.

For example, there was an issue with a few of our products when we changed manufacturers. Unfortunately, we were not able to trace serial numbers to identify which products came from which manufacturer.

Registria helps me figure out which customer has our product, and how each is configured. We use it because it helps us with support and traceability, enables us to notify customers, and allows us to gather customer details. Further, ISO9000 requires ongoing surveys which we are able to conduct thanks to the information Registria gathers.

Previously, we sold the system and didn’t do much afterwards. We realized that we’re leaving significant amounts of money on the table, as support is a money maker. With Registria, our sales team automatically finds much more money as it enables us to efficiently sell service contracts, get customers to renew and provide them information on upgrades and options. And it’s easier to install Registria than a desktop computer application. In a matter of minutes, we were inputting our product configuration data.

Registria is very good and flexible to work with. They have excellent response times and changes have been made rapidly.

They are focused on addressing our business needs. It’s a collaborative relationship. Registria provided complex customization for our specific business needs.

Changes were made rapidly, and their iterative process let us create the best online user experience. They’re going to be around to help solve future challenges as our business grows.